Shipping & Returns
Shipping Policy
Processing and Handling
Your order will be processed, pulled, packed and labeled within one business day of placing your order. If there are circumstances that prevent us from that one day turn around you will be notified via an email from matthew@tcgmoonblast.com. This processing and handling time does not apply to any orders containing items that are "Pre-Orders". These situations are outlined below.
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Pre-Orders
Any orders containing items that are "pre-orders" will not ship until all of the items in your order become available. We do our very best to send out pre-order items as soon as possible to get them to you as close to the release date as we can. All pre-orders are subject to delays at the manufacturer and distributor level. As soon as the products are available to us we will ship them within one business day using the shipping method that was selected at checkout.
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Free Shipping
We offer free economy shipping on any orders in the Contiguous United States over $99. At checkout you will see that option along with other shipping options. If you choose not to use the "Free Shipping" option you are willingly opting out of free shipping for a quicker shipping method. We reserve the right to choose the most economical shipping available to us when "Free Shipping" is selected and the carrier that we choose will vary. If you have any questions on our Free Shipping policy please feel free to reach out to us at: matthew@tcgmoonblast.com
Express Shipping
We offer a flat $14 upgrade to shipping on any orders in the Contiguous United States. At checkout you will see that option along with other shipping options. We reserve the right to choose the most economical expedited shipping available to us when "Express Shipping" is selected and the carrier that we choose will vary. If you have any questions on our Free Shipping policy please feel free to reach out to us at: matthew@tcgmoonblast.com
Return & Exchange Policy
TCG Moonblast will accept returns on all unopened products* within 30 days of delivery. We do not cover shipping costs on returns. All returns are subject to a 15% restocking fee. Please email matthew@tcgmoonblast.com for approval and the preferred method of payment before sending back merchandise.
If a sealed product contains missing or damaged parts, you will have to contact the manufacturer to correct the problem. Please notify us if help is needed locating the manufacturer.
*TCG Moonblast will not accept returns on any CCG products. This includes but is not limited to cases, displays, decks, and packs. CCG product is shipped new and factory sealed, to preserve the integrity of our inventory we will not accept CCG returns.
Email matthew@tcgmoonblast.com with the Subject: "RETURN ORDER #..."